Return Policy

At Aurel USA, we want you to feel confident in your wellness journey. If something isn’t right, we’re here to help.

📦 Returns

We accept returns for unopened and unused products within 30 days of delivery. To start a return, please contact us at info@aurelusa.com with:

Your full name
Order number
Reason for return

Our support team will provide instructions for sending the item back.

🔄 Exchanges

If your product arrived damaged or incorrect, please email us within 7 days of delivery. We will replace the item at no additional cost once the issue is verified.

💰 Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method. Please allow 5–10 business days for processing, depending on your bank or payment provider.

🚫 Non‑Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

Opened or used products
Items not in their original packaging
Products returned after 30 days

📮 Lost or Stolen Packages

If your tracking shows “delivered” but you did not receive your order, please contact the carrier directly. We will assist where possible, but Aurel USA is not responsible for packages lost after delivery confirmation.