Shipping Policy

At Aurel USA, we aim to deliver your wellness products quickly, safely, and reliably. Please review our shipping guidelines below.

📦 Processing Time

All orders are processed within 1–3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Processing times may be slightly longer during peak periods or holidays.

🚚 Shipping Times

Shipping times vary depending on your location and carrier. Typical delivery windows:

United States: 5–12 business days
International Orders: 10–20 business days

Please note that these are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

🌍 International Shipping

We ship to most countries worldwide. International customers are responsible for any customs fees, import taxes, or duties charged by their local authorities.

📬 Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear depending on the carrier.

📦 Lost, Delayed, or Stolen Packages

If your tracking shows “delivered” but you have not received your package, please contact the carrier directly. While we will assist where possible, Aurel USA is not responsible for packages lost or stolen after delivery confirmation.

If your package is significantly delayed, please reach out to us at info@aurelusa.com and we will help investigate.

❗ Incorrect Address

Please ensure your shipping address is accurate at checkout. Aurel USA is not responsible for orders shipped to incorrect addresses provided by the customer.